Service Sales Specialist

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.

This position reports to

Marketing & Sales Manager

Your role and responsibilities

In this role, you will have the opportunity to drive service sales processes, generate service sales opportunities and secure profitable sales within the designated areas. Each day, you will focus on Installed Base (IB) penetration and selling the entire Service product portfolio. You will also showcase your expertise by building long-term customer relationships and ensuring immediate response to specific customer needs and issues. The work model for the role is: #LI-hybrid This role is contributing to the Electrification Services based in Petaling Jaya, Malaysia. You will be mainly accountable for: • Sells products/systems/services to customers, focusing on volume, mix, and profitability targets for the assigned divisions. • Establishes and maintains effective customer relationships to understand their needs, promotes their understanding of ABB's complete product/systems/ services offering, and aligns with them to provide a solution. • Ensures a positive customer experience throughout the sales process. • Prepares sales plans using ABB authorized tools. • Performs regular status reviews and proposes recovery plan(s), in case of any potential order shortfalls. • Creates added value for the customer and ABB and ensures the successful outcome of transactions, contracts, and proposals, by using effective sales techniques. • Communicates to the customers about the details related to delivery time, payments, and general terms and conditions, in line with ABB's offering and strategy. • Ensures efficient marketing activities and communicates value proposition to customers. • Identifies and drives the development of new market opportunities in the designated market. • Manages administrative procedures in sales processes and supports cash collection and project management activities, when needed. • Prepares offers in coordination with the bid and proposal department and/or the Marketing Manager. • Ensures appropriate technical and financial aspects of offers are in place, including prices and trading conditions.

Qualifications for the role

• Possess an enhanced knowledge and experience of MV and LV switchgear, and preferably with Electrical Engineering background.
• You have minimum 3 years of experience in Sales, Project or Field Service.
• Experience from working in the Industry / Semicon / Data Center segment would be an advantage.
• Able to communicate well, have strong business & commercial acumen.

What's in it for you?

• Be yourself: join one or many of our Employee Resource Groups and make a difference!
• Flexibility: we have hybrid work options, make the best out of them!
• Play a part in anticipating, sensing and responding to technology trends

More about us

ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division's extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life. We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory