JOB DESCRIPTION

JOB SUMMARY



The position is responsible for the continued development of existing and new customer accounts aligned with meeting our company's goals and objectives.

PRIMARY DUTIES & RESPONSIBILITIES

• Develop and maintain customer relationships, providing technical expertise and support tailored to customer needs.
• Generate and qualify leads, identify potential opportunities, and provide customer feedback to management.
• Prepare and make presentations, provide information and technical support on products and services to prospects, customers, and colleagues.
• Utilize problem solving skills to troubleshoot issues with customers, provide detailed reports of findings, and recommend solutions.
• Utilize sales strategies and techniques to negotiate contracts, close sales, and meet sales goals.
• Monitor industry trends and competitor activities to ensure the company's products and services remain competitive.
• Manage customer accounts including order processing, invoicing, and collections.
• Analyze customer issues and develop recommendations for improvement.
• Participate in team meetings to discuss customer issues, product updates, and sales strategies.
• Pick and pull parts as needed to support the warehouse.
• Maintain a thorough knowledge of company products and services.
• Deliver parts to customer locations.
• Load and unload trucks.
• Adhere and comply with state and federal law, the Company ISO Quality Program and procedures, Company policies and Safety and Environmental Regulations.
• Perform related duties as assigned.
• Maintain Customer Orders in the ERP Systems
• Responsible for Shipping and Receiving of good including unloading and loading of trucks.
• Warehouse knowledge and Inventory controls.

EDUCATION & EXPERIENCE QUALIFICATIONS

• High School Diploma or Equivalent
• 4 or more years of sales or related experience.
• Experience using ERP systems and sales systems, such as CRM desired.
• Must be proficient in forklift and/or crane operations.

JOB REQUIREMENTS

• Must be available to work on-call duty.
• Proficient computer skills (Microsoft Office - Outlook, Excel, and Word)
• Excellent communication, negotiation, and customer service skills
• Ability to explain complex technical concepts in simple terms.
• Ability to work independently and as part of a team member.
• Ability to Operate a Forklift and Overhead Crane
• Ability to work in a fast-paced work environment.

BEHAVIORAL COMPETENCIES

• Communication Skills
• Customer service Skills
• Problem Solving Skills
• Time management
• Self-Motivation
• Drive to Exceed Sales Goals

TECHNICAL COMPETENCIES'

• Organizational Skills
• Negotiation Skills
• Analytical Skills
• Detail Orientation

COMPETITIVE BENEFITS: (visit usbenefits.nov.com for more information about our benefits offerings)

• 401(k) Retirement Plan - NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest.
• Competitive medical plans that cover your entire family (yourself, eligible spouse, and eligible children) as of your first date of hire for as little as $139 per pay period (bi-weekly.)
• FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician).
• FREE Basic Life and AD&D insurance (for full-time employees).
• All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date).
• All regular full-time employees receive up to 11 paid holidays per year.