Global Technical Support Manager

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This position reports to

Sales Manager

Your role and responsibilities

In this role you will be responsible for leading daily technical sales support activities in Large Motors and Generators in Vadodara, India specially for India, Middle East & Africa and LATAM regions and also other parts of globe, ensuring our Local Sales Units can focus on the business growth and improve customer experience. The work model for the role is: #Li - Onsite This role is contributing to the Motion Large Motors and Generators in Vadodara, India. You will be mainly accountable for: • Managing daily activities of Technical Sales Support and ensuring timely, accurate and high-quality responses and solutions • Leading your team and our support process to meet the defined Sales Support KPI's • Taking care of the competence development of your team • Driving continuous improvement in Sales Support, improving our tools, processes, product portfolio and customer experience • Developing the support processes, tools and reports together with the Technical Sales Support Manager

Qualifications for the role

• Experience in operations, sales, R&D, engineering, or similar working.
• Bachelor's degree in electrical or mechanical engineering with >10yrs experience.
• Knowledge of Large Motors and Generators' products
• Managerial experience is an advantage
• High tolerance of pressure, capability to act fast
• Fluent written and spoken communication skills in English

More about us

The Large Motors and Generators Division offers a comprehensive product portfolio of large AC motors and generators. The Division's induction, synchronous and special design motors and synchronous generators power critical applications across industry, infrastructure and marine transportation. Combining the best available materials with superior technology, the large motors and generators are designed to operate efficiently and reliably, even for challenging processes or applications and to have low life cycle costs. We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory. "It has come to our attention that the name of ABB is being used for asking candidates to make payments for job opportunities (interviews, offers). Please be advised that ABB makes no such requests. All our open positions are made available on our career portal for all fitting the criteria to apply. ABB does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection to recruitment with ABB, even if is claimed that the money is refundable. ABB is not liable for such transactions. For current open positions you can visit our career website https://global.abb/group/en/careers and apply. Please refer to detailed recruitment fraud caution notice using the link https://global.abb/group/en/careers/how-to-apply/fraud-warning"