Join a team recognized for leadership, innovation and diversity

Senior Customer Experience Specialist (Day/Night/Weekend shifts) (Hybrid)

We have an opportunity for a Senior Customer Experience Specialist here at Honeywell, Bucharest. You will play a crucial role in ensuring exceptional customer satisfaction and loyalty. You will be responsible for providing top-notch customer support and resolving complex issues to deliver an outstanding customer experience. Your fluency in English and expertise in customer service will be instrumental in building strong relationships with our customers. This role requires day shifts, night shifts and weekend shifts. This is a hybrid role, 3 + 2 days model.

Honeywell

We have been innovating for more than 100 years and now we're creating what's next. Our programs serve a global community and our hometowns too. We provide resources and financial support to causes around the world and encourage employee volunteerism. We are committed to the highest standard in everything we do!

Key responsibilities:

• Process rerouting calls from Honeywell customers, understand technical issues not solve them
• Responsible for analyzing and taking the necessary steps to resolve disputes
• Case - Work Order - Service Appointment creation in Salesforce, depending on the issues specificity, after checking contract details and entitlements
• Performs troubleshooting reporting, processing, and troubleshooting according to business requirements

Key skills and qualifications:

• English- mandatory
• Microsoft Office suite
• Strong communication skills (both written and verbal); analytical and problem-solving skills
• Minimum 1-year experience in Customer Support

We offer:

• Competitive Salary regularly increased based on your performance
• Enjoy 25 vacation days per year, plus extra days off for life's special events
• Meal vouchers
• Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers)
• Medical Insurance Plan paid by the company

Equal opportunity statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and make an impact!

#TheFutureIsWhatWeMakeIt!

#LI-Hybrid

Additional Information

• JOB ID: HRD246585
• Category: Customer Experience
• Relocation Tier: Not Applicable
• Security Clearance:
• Aviation Authority (FAA for US):
• Band: 02
• Referral Bonus: 840
• Requisition Type: Standard Requisition
• US Citizenship:
• FLSA Statement:
• FLSA CODE: Nonexempt