International After-Sales Service Technician - Analytical Instrumentation (Metallurgical Industry)

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This position reports to

Service Manager

Your role and responsibilities

We are looking for an After-Sales Service Technician to handle the commissioning, maintenance, troubleshooting, and repair of analytical systems used in the metallurgical industry, directly at client sites worldwide. This key position within the after-sales service (SAV) department requires a technical professional with hands-on experience in instrumentation, automation, and analytical systems. The ideal candidate will ensure optimal equipment performance, provide effective technical support, and ensure customer satisfaction. • Install, commission, calibrate, and perform preventive and corrective maintenance on ABB analytical systems at client sites. • Diagnose and repair faults in analytical instruments, minimizing production downtime. • Provide after-sales technical support and propose solutions tailored to client needs. • Train clients and on-site personnel on the use and maintenance of equipment. • Perform system updates when necessary. • Write detailed service reports outlining interventions, corrective actions, and recommendations. • Collaborate with engineering and product development teams to improve system reliability. • Adhere to safety standards and regulations during interventions. • Frequently travel internationally to perform after-sales service missions, sometimes on short no-tice. • Maintain a strong customer service orientation and contribute to revenue growth by proposing product and service sales.

Qualifications for the role

• DEC, Bachelor's, or Engineering degree in electrical, physics, mechanical, electromechanical, or related field.
• Experience with analytical systems, spectroscopy, gas analysis, or industrial automation technologies.
• Strong knowledge of electronics, sensors, programmable logic controllers (PLCs), and industrial communication protocols.
• Minimum of 3 years of on-site troubleshooting and repair experience in an international after-sales service context.
• Ability to work independently and manage frequent international travel.
• Excellent problem-solving skills and customer service orientation.
• Proficiency in English and French, both spoken and written. French is required. English is also required to communicate with customers outside Quebec on a regular basis.
• Availability to travel internationally (up to 70% of the time).

Benefits

• Retirement plan
• Accident insurance
• Healthcare plan
• Wellbeing program

More about us

ABB's Measurement & Analytics division is among the world's leading manufacturers and suppliers of smart instrumentation and analyzers. With thousands of experts around the world and high-performance digital technology, ABB's team is dedicated to making measurement easy for its industrial and energy customers to let them operate more efficiently and profitably. This offer is conditional upon the applicant obtaining Industrial Security Level 2 status and a certificate issued by the Department of Controlled Goods. We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. For the ninth consecutive year, ABB Canada has been recognized as one of Canada's Best Employers by Forbes magazine. Consistently ranked as one of Canada's Top 100 Employers, Montreal's Best Employers, Canada's Best Employers for Young People, Canada's Greenest Employers and a long-time recipient of the Women in Governance Parity Certification, ABB's culture and commitment is to provide a caring workplace where everyone collaborates, feels valued, respected, included and supported. Also committed to ensuring that all policies and practices respect the Employment Equity Program, we aim for our workforce to be truly representative of the four designated groups; women, aboriginal people, members of visible minorities, and/or persons with disabilities. ABB will provide reasonable accommodation to the applicant with disabilities and encourage applicants to self-identify in the application process. ABB's Military Reservist Policy offers Canada's Reserve Force members the flexibility to undergo military training and activities while maintaining job security, seniority, pay, benefits, and privileges as ABB employees, including up to 15 paid working days per year for training, as well as extended leave for operations both in Canada and abroad, ensuring seamless career integration with our nation's defense forces.