Innovate to solve the world's most important challenges

Join a team recognized for leadership, innovation and diversity

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.

Key Responsibilities

• Processing Returns

• Customer Invoicing

• Prepare Forecast Reports

• Administrative Support

• Order Processing

• Monthly rotating shifts: 8 AM - 5 PM, 11 AM - 8 PM and Weekends (11 AM- 8 PM) and 2 days off.

YOU MUST HAVE

• High School Diploma, or equivalent. Some experience in the field.

• Advanced English level (C1)

WE VALUE

• Experience with SAP and Salesforce

• An attention to detail

• A bias for action

• An ability to work in a team

• A commitment to discovering ways to improve service

• An ability to work with limited direction

#LI-Hybrid

Additional Information

• JOB ID: HRD245538
• Category: Customer Experience
• Location: Av. Salvador Nava Martinez 3125,San Luis Potosi,SAN LUIS POTOSI,78260,Mexico
• Nonexempt

Customer Experience (GLOBAL)