Reporting to the Customer Success Manager Hub Leader, the Customer Success Specialist will be responsible for advancing customer relations and engagement with Power Services and Digital Power customers.

The customer success Specialist will strive to obtain a full understanding of the client's strategic goals and tactical needs to drive business growth and shared success for the client as well across Schneider Electric (SE).

Main responsibilities include, but not limited to:

• Serve as the primary point of accountability, once contract is won, for assigned customers under recurring contracts.
• Building and maintaining relationships with clients and key personnel within client companies to ensure long term repeat business
• Conduct business reviews with sales, operations, services to ensure clients are satisfied with their products and services
• Conduct periodic check in meetings with clients to ensure the day to day tactical needs are met
• Support the Service Order Manager (contract booking in ERP and finalization in BFS) to enable proper execution of the contract in our tools
• Work closely with Account Managers and Sales Consultants to alert them of potential sales opportunities and ensure follow up. (V1, V2, BDS, NSF, LOB, cross BU)
• Utilize site/system knowledge and application familiarity to facilitate of required meetings between sales, Ops, digital services, and the customer
• Ability to identify business growth opportunities including system enhancements, ASP and ESP renewals by continuously evaluating the growth of size and complexity of existing ESPS system and make subsequent recommendations to key internal and/or external stakeholders
• Develop and drive medium- and long-term strategy with the client and SE
• Escalate and resolve areas of concern as raised by clients
• Monitor client satisfaction survey and establish / monitor client health forecasting
• Play a consultative role for ALL technical and procedural clarifications during both the execution and services phase of projects
• Drive engineering consistency across client portfolio
• Achieve business and client relationship targets / KPI's
• Monitor company performance against service level agreements and flagging potential issues.
• Review FSR opportunity notifications (Leads) tied to their contract portfolio before assignment to FSS as per FSR Lead generation process. In case of named FSR's for the contract, keep close feedback loop with the FSR'.

Qualifications and skills required:

• Engineering degree or relevant experience.
• Experience in power products in Low and Medium voltage.
• Experience with Electrical Power Systems, On-site power system experience (an asset)
• Power and/or electrical systems knowledge
• Understanding of Power Quality products
• On-site or remote advanced technical support experience
• Computer knowledge, particularly relating to server, network and operating system installation and configuration.
• Experience with CRM systems, Salesforce preferred.
• Excellent analytical skills and attention to detail.
• Excellent communication skills both verbal and written.
• Bilingual: French an asset
• Positive attitude, enthusiastic, self-motivated, and customer-focused
• Team player, enjoying the cross-functional interaction required for this position.

Work condition:

• Occasionally travel to various customer sites across the country.

Schneider offers:

• Great Benefits: Competitive package, Group pension match, Healthcare plan, paid family leave, well-being programs, holidays & paid time off, recharge breaks, employee share ownership plan and more.
• Inclusive Environment: diversity is an integral part of our history, culture, and identity. Schneider Electric builds a culture of respect where everyone feels safe to be their authentic selves .
• Career Development: We empower our people to grow and learn every day, developing new skills and building careers for today and tomorrow (mentoring, coaching, training, tuition reimbursement
• Accelerate your Career in Sustainability: Sustainability has, in recent years, shifted from the margins to the center of the corporate agenda.

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

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Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

₠36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.

You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here

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Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.