Job Description

• Provide a helpdesk function to deliver related managing agent services to the Wave1 project.
• Work on a shift basis which could include weekend and night working.
• Assist the operations team in the daily operations of the CAFM system.
• In conjunction with the helpdesk supervisor, produce reports to performance levels.
• Support the implementation of Environmental Health and Safety (EHS) related activities and programs in accordance with company ISO accreditation and IMS policies and procedures.
• Ensure client issues are professionally resolved.
• To meet or exceed Targets and KPI requirements set by senior management from time to time.
• Understand all programs, systems, and procedures necessary to perform the role effectively (Training will be provided)
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information.
• Establish and maintain good working relationships and lines of communication with peers, client and supply chain representatives.
• Good communication with the FM staff, vendors and supply chain from a helpdesk perspective
• Perform emergency support duty, if required
• Accurate capture and inputting of all required information
• Close relations with coordinators to ensure operational effectiveness.
• Any task been provided by the line manager in the frame of the SOW.

Worker Type

Employee

Job Type

Regular

At AtkinsRéalis, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.