Support Specialist - Services Division
ABB
Support Specialist - Services Division
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.
This position reports to
Service Coordinator
Your role and responsibilities
As the Support Specialist supporting the Electrification Services Division of the organization, you will have the opportunity to provide support services to across the business. Each day, you will engage internal customers, like our Field Service Technicians and Coordinators, to assist them with their daily activities to keep the organization moving and the customers satisfied. You will also showcase your expertise by driving efficient support services. This role is open to remote candidates across the US located on the East Coast. You will be mainly accountable for: - Providing services in various administrative areas to relevant businesses to meet current needs, identifying performance gaps, and addressing emerging requirements. - Overseeing the delivery of services by external providers in line with Service Level Agreements and reporting any shortcomings and areas of improvement. - Developing training materials, FAQs, and other resources for training specific to location/business-specific administrative needs and provides effective support. - Performing tasks with a focus on high quality to ensure customer satisfaction.
Qualifications for the role
More about us
ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division's technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division's portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world's largest data center companies with advanced energy-efficient UPS solutions. The Division's ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions. We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner. While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $49,400 and $91,600 annually. myBenefitsABB.com
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.
This position reports to
Service Coordinator
Your role and responsibilities
As the Support Specialist supporting the Electrification Services Division of the organization, you will have the opportunity to provide support services to across the business. Each day, you will engage internal customers, like our Field Service Technicians and Coordinators, to assist them with their daily activities to keep the organization moving and the customers satisfied. You will also showcase your expertise by driving efficient support services. This role is open to remote candidates across the US located on the East Coast. You will be mainly accountable for: - Providing services in various administrative areas to relevant businesses to meet current needs, identifying performance gaps, and addressing emerging requirements. - Overseeing the delivery of services by external providers in line with Service Level Agreements and reporting any shortcomings and areas of improvement. - Developing training materials, FAQs, and other resources for training specific to location/business-specific administrative needs and provides effective support. - Performing tasks with a focus on high quality to ensure customer satisfaction.
Qualifications for the role
- High school / GED required, 2 year Associate's degree preferred.
- 2+ years of relevant experience in Customer service.
- Previous experience reading and following Service Agreements preferred
- SAP (or other ERP) and SalesForce experience nice to have
- Candidates must already have a work authorization that would permit them to work for ABB in the US.
More about us
ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division's technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division's portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world's largest data center companies with advanced energy-efficient UPS solutions. The Division's ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions. We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner. While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $49,400 and $91,600 annually. myBenefitsABB.com
JOB SUMMARY
Support Specialist - Services DivisionABB
Richmond
a month ago
N/A
Full-time