Join a team recognized for leadership, innovation and diversity

Honeywell is hiring a CustomerSuccess Director - Honeywell Life Sciences. Asthe Customer Success Director here at Honeywell Life Sciences (HLS), you willplay a pivotal role in ensuring the success and satisfaction of our customers. TheCustomer Success Director will work to connect our business and customer goals,maximizing customer lifetime value and stickiness of our solutions. As theleader of a rapidly growing function, will shape the strategic direction andlead the evolution of the team toward a commercially-savvy, customer-centricfunction with a broader scope and mandate. This leader will manage a team of CustomerSuccess Managers within HLS, with an expectation that this team will quicklygrow in scale and breadth of accountabilities to support the broadertransformation. The new leader will be responsible for developing and executingstrategies that drive profitability, transition on-premise customers into aSaaS model, and lead the integration of strategic customer success resourcesand capabilities from across multiple business units. They will collaborateclosely with sales, customer delivery, customer support, and other executive leadershipteams to foster a customer-centric culture that accelerates businessperformance.

You will report directly to our Global Aftermarket Service GM for ConnectedIndustrial & Life Science and you will work out of our Hamilton, New Jerseylocation on a Hybrid work schedule. As the Head of Customer Success (Director),you will have the opportunity to shape the customer success function and make asignificant impact on the success of our customers and the growth of ourbusiness.

Key Responsibilities:

• Champion and lead the Customer Success practice includingthe definition and implementation of a long-term strategy for the function
• Develop and implement customer success strategies and initiatives to drivecustomer satisfaction, adoption, and expansion of our solutions.
• Integrate teams and processes within a matrixed environment to efficientlyand effectively onboard new customers and provide ongoing customer advocacy andsupport, to deliver a superior experience to customers.
• Lead the migration of an entrenched customer-base from legacy, on-premiseproducts to cloud-based tools and solutions.
• Manage the integration of new people and capabilities as the Customer Successfunction onboards new business units and teams and expands its relationshipsand accountabilities to serve customers.
• Drive a growth-oriented commercial strategy that maximizes Customer LifetimeValue while optimizing the operational efficiencies and effectiveness of thefunction.
• Fostera culture of continuous learning and improvement, ensuring that CustomerSuccess Managers are equipped with the tools, training, and insights needed toexcel.
• Build and maintain strong relationships with key customers, serving as atrusted advisor and advocate for their needs and requirements.
• Monitor and analyze customer data and feedback to identify trends,opportunities, and areas for improvement in our products and services.
• Develop and deliver customer success metrics and reports to seniorleadership, providing insights and recommendations for continuous improvement.
• Stay up-to-date with industry trends and best practices in customer success,incorporating new strategies and approaches into our customer successinitiatives.

YOU MUST HAVE:

• 10 + years of experience in Customer Success, Aftermarket Services, Business Management or related roles
• Senior leadership experience including the following:
  
  • Proven experience in customer success management or a related role,preferably in the life sciences or technology industry.
  • Strongexperience in driving Customer Success metrics such as retention, productadoption, and revenue growth in a complex, multinational environment
  • Strong leadership and management skills, with the ability to inspire andmotivate a team.
  • Excellent communication and interpersonal skills, with the ability to buildstrong relationships with customers and internal stakeholders.
  • Strategic thinking and problem-solving abilities, with a focus on drivingcustomer satisfaction and business growth.
  • Background leading organizational transformations

WE VALUE:

• Bachelor'sdegree in a relevant field.
• Experience in the life sciences industry or working with life sciencescustomers.
• Knowledge of quality management systems and regulatory requirements in thelife sciences industry.
• Familiarity with software-as-a-service (SaaS) solutions and customer successbest practices.
• Data-driven mindset, with the ability to analyze customer data and deriveactionable insights.

BENEFITSOF WORKING FOR HONEYWELL
• Benefits - Medical, Vision, Dental, Mental Health
• Paid Vacation
• 401k Plan/Retirement Benefits (as per regional policy)
• Career Growth
• Professional Development

ABOUTHONEYWELL
Honeywell Connected Life Sciences (HCLS) is focused on serving the industrywith an ever-expanding set of B2B decision support capabilities across the lifesciences value chain. With the leading quality management system (QMS) at thecenter, we are improving our customers' near real-time decision-making frompre-market to post-market, both within the business and across the increasinglycomplex supply chains. HCLS delivers intelligent SaaS-based quality managementsolutions, creating a patient-centric digital ecosystem that drives productquality, safety, and efficacy and is built for productivity, sustainability,and transformation. The TrackWise digital quality management system is built toempower quality teams, strengthen supplier collaboration, automate criticalquality processes, accelerate new product delivery, and provide cybersecurityand operational technology.
THE BUSINESS UNIT
Honeywell Life Sciences (HLS) is focused on serving the industry with anever-expanding set of B2B decision support capabilities across the lifesciences value chain. With the leading quality management system (QMS) at thecenter, we are improving our customers' near real-time decision-making frompre-market to post-market, both within the business and across the increasinglycomplex supply chains. HLS delivers intelligent SaaS-based quality managementsolutions, creating a patient-centric digital ecosystem that drives productquality, safety, and efficacy and is built for productivity, sustainability, andtransformation. The TrackWise digital quality management system is built toempower quality teams, strengthen supplier collaboration, automate criticalquality processes, accelerate new product delivery, and provide cybersecurityand operational technology.

Honeywell is an equal opportunity employer. Qualified applicants will beconsidered without regard to age, race, creed, color, national origin,ancestry, marital status, affectional or sexual orientation, gender identity orexpression, disability, nationality, sex, religion, or veteran status.

Additional Information

• JOB ID: HRD248986
• Category: Sales
• Location: 2000 Waterview Drive, Suite 300,Hamilton,New Jersey,08691,United States
• Exempt

Global (ALL)

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.