JOB DESCRIPTION

IT Process Transformation Analyst

About NOV

NOV delivers technology-driven solutions to empower the global energy industry. For more than 150 years, NOV has pioneered innovations that enable its customers to safely produce abundant energy while minimizing environmental impact. The energy industry depends on NOV's deep expertise and technology to continually improve oilfield operations and assist in efforts to advance the energy transition towards a more sustainable future.

At NOV, we are a globally diverse happy family, driven to power the people who power the world.

About the position:

As an IT Process Transformation Analyst at NOV, you will play a pivotal role in driving continuous process improvements and operational efficiencies across the organization. Reporting to the IT Intranet, Collaboration & Support Applications team, you will partner closely with cross-functional business units to identify optimization opportunities and lead the implementation of impactful solutions.

Leveraging your strong analytical and problem-solving skills, you will gather and analyze data, document business requirements, and develop strategies to enhance workflows and reduce operational bottlenecks. By applying industry best practices in areas like value stream mapping, root cause analysis, and Lean methodologies, you will deliver actionable recommendations that drive business growth and help NOV better serve our customers.

As a trusted advisor, you will collaborate with teams across the organization to understand their unique challenges and translate these insights into comprehensive process improvement initiatives. Your ability to communicate effectively, influence cross-functional partners, and manage multiple priorities will be crucial to your success in this dynamic role.

You will also drive team efficiency by managing work through structured ticket creation and organization in our service management and agile project management systems.

If you are a self-motivated, data-driven professional with a passion for driving operational excellence, we encourage you to apply for this exciting opportunity to make a tangible impact at NOV.

Responsibilities:

• Collaborate seamlessly with cross-functional teams to understand processes at a unit level and perform root cause analysis
• Gather and analyze data to assess processes, identify improvement areas, and develop strategies for continuous enhancement
• Document and refine operational processes and best practices, creating user stories, use cases, process flows, and data mappings
• Provide actionable recommendations backed by a solid financial case to drive business growth and achieve strategic objectives
• Lead transformation initiatives to improve scalability and the client experience
• Develop and implement strategies for continuous improvement, gaining a deep understanding of each department's unique challenges
• Lead the creation and management of tickets within our service management and agile project management systems, including creating epics, user stories, tasks, subtasks, and bugs to effectively track and organize teamwork.

Minimum Qualifications:

• B.S. in Computer Science, Information Systems, or a related field, or commensurate work experience
• 2+ years of customer-facing experience, presenting to and interacting with customers at all levels
• Proven track record of driving continuous process improvement, including developing and implementing strategies to optimize workflows
• Strong data-driven analytical skills and experience in operational problem-solving and quality assurance
• Excellent organizational, analytical, and interpersonal skills with the ability to build trust in relationships
• Self-motivated and able to work independently as well as collaboratively
• Ability to work effectively under pressure and meet deadlines
• Demonstrated ability to collaborate effectively across functional teams and at multiple organizational levels
• Excellent communication and leadership skills to motivate and influence others
• Experience creating user stories, use cases, process flows, wireframes, and data mappings

We are an equal opportunity employer.

NOV is committed to building a diverse environment and is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

We offer a comprehensive employee benefit package including health, life, and disability insurance; a retirement plan; and paid time off. Our company is committed to crafting a lasting impact for ourselves, our customers, and the communities where we live and work.