HVAC Service Manager

Position Summary:

Thermacon is seeking a dedicated and proactive HVAC Service Manager to join our leadership team. This individual will play a critical role in enhancing our company culture, driving customer WOW service, and improving technical capabilities. The HVAC Service Manager will lead, manage, and hold accountable all members of their respective team, ensuring the delivery of high-quality service and meeting or exceeding team revenue and profit goals.

Key Responsibilities:

• Leadership and Team Management:
• Actively contribute and engage as a member of the leadership team.
• Champion the Core Values of Results, Integrity, Grit, Teamwork, and Growth.
• Serve, train, lead, manage, and hold accountable all team members.
• Review technician performance and enforce WOW Service standards.
• Collaborate with other leaders to continuously improve company culture and service quality.
• Operational Excellence:
• Meet or exceed team revenue and profit goals, demonstrating a results-oriented approach.
• Ensure the department is fully staffed by hiring, recruiting, and training team members.
• Support field staff, run service calls, and manage retrofit projects.
• Organize and oversee business development and sales activities to grow the territory.
• Continuous Improvement:
• Continuously enhance technical capabilities of the team.
• Foster an environment of continuous learning and growth.
• Implement and monitor processes to improve efficiency and effectiveness.

Core Values:

• RESULTS: Driven to achieve high standards and exceed expectations in all tasks.
• Integrity: Maintain honesty and transparency in all interactions, building trust with team members and customers.
• Grit: Show resilience and perseverance in overcoming challenges and achieving goals.
• Teamwork: Promote a collaborative and supportive environment, working effectively with others to achieve common objectives.
• Growth: Commit to personal and professional development, encouraging continuous improvement and learning.

Qualifications:

• Proven experience in HVAC service management or a similar role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to train, lead, and hold team members accountable.
• Strong organizational and project management skills.
• Ability to work collaboratively with other leaders and departments.
• Commitment to delivering WOW customer service.

Why Thermacon?

At Thermacon, we are committed to creating an environment where our employees can thrive. We value continuous improvement, exceptional service, and a strong company culture. As an HVAC Service Manager, you will have the opportunity to make a significant impact on our company's success and the satisfaction of our customers.

Join us and be a part of a team that values excellence and continuous growth. Apply today!