7x24 technical support, solving technical problems and incidents and implementing service projects/contracts for Tanap customer.

KEY ACCOUNTABILITIES

• Provide 7x24 technical support (on-site, phone, modem, internet) for Tanap Customer

• Investigate and troubleshoot customer-reported complaints and problems

• Execute periodic site visits, predictive and preventive maintenance of Honeywell systems

• Give technical training for the systems under his/her supervision and participate in analysing the customer's specifications.

• Follow-up order placement and delivery status of project equipment or spare parts from Honeywell and third parties.

• Attend all service meetings and decide on job planning.

• Be ready on the job site as necessary and take action.

• Prepare all necessary documentation after the service project and send it to the customer on time.

• Give technical training to the customers.

• Minimize the cost and time of the contracts/projects.

• Create new sales opportunities during the application of the project.

• Prepare and submit timesheets on-time

• Use Honeywell-generated tools to improve processes.

• Take all the training related to HSE, create SOSs on the system

• University degree in one of the engineering departments (electrical, electronic, control and mechatronics engineering)

• Minimum 4-5 years of experience in DCS automation, preferably in a refinery or petrochemical setting.

• Fluent command of written and spoken English

• Basic computer and control knowledge.

• Customer-focused attitude

• High sense of self-responsibility

• Result-oriented approach and problem-solving capability

• Strong communication and collaboration skills

Additional Information

• JOB ID: HRD249179
• Category: Customer Experience
• Relocation Tier: Not Applicable
• Security Clearance:
• Aviation Authority (FAA for US):
• Band: 03
• Referral Bonus: 3500
• Requisition Type: Standard Requisition
• US Citizenship:
• FLSA Statement:
• FLSA CODE: Nonexempt