Innovate to solve the world's most important challenges

As a Fire Alarm (Notifier) Tech Support Specialist here at Honeywell, youwill play a crucial role in providing technical support to our fire customersin the Building Automation (BA) business unit, with a focus on the Notifierbrand. You will be responsible for troubleshooting and resolving complextechnical issues, ensuring the seamless operation of our products andsolutions. Your expertise and problem-solving skills will be instrumental inmaintaining customer satisfaction and driving the success of our BA business.

In this role, you will impact the efficiency and effectiveness of ourcustomers' building systems, ensuring their safety, energy efficiency, andproductivity. You will have the opportunity to work with cutting-edgetechnologies and collaborate with cross-functional teams to deliver exceptionalcustomer support.

KEY RESPONSIBILITIES:

• Provide technical support tocustomers, troubleshooting and resolving complex issues.
• Collaborate with cross-functional teams to address customer inquiries andescalations.
• Document and track customer interactions and solutions in our support system.
• Identify and communicate customer feedback for product improvement.
• Stay up-to-date with product knowledge and industry trends to provide accurateand timely support.

The annual base salary range for this position is $46,000 - $57,550. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.

YOU MUST HAVE:

• Experience in technical support or a related role.
• Experience in fire alarm industry
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer serviceskills.
• Knowledge of fire alarm control panels anddevices

WE VALUE:

• Degree or certificate in a technical field.

• NICET Certification
• Certifications in relevant technologies (e.g.Electrical or other IT related fields).

BENEFITSOF WORKING FOR HONEYWELL:

• Benefits - Medical, Vision, Dental, MentalHealth
• PaidVacation
• 401k Plan/Retirement Benefits (as per regionalpolicy)
• Career Growth
• Professional Development

The application period for the jobis estimated to be 40 days from the job posting date; however, this may beshortened or extended depending on business needs and the availability ofqualified candidates.

Additional Information

• JOB ID: HRD255662
• Category: Customer Experience
• Relocation Tier: Not Applicable
• Security Clearance:
• Aviation Authority (FAA for US):
• Band: 02
• Referral Bonus: 1500
• Requisition Type: Standard Requisition
• US Citizenship:
• FLSA Statement:
• FLSA CODE: Nonexempt

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.