What are you going to do

Responsibilities

▪ Act as the liaison between Sales, suppliers, and customers.

▪ Manage order entry, send SOs and POs, create new item master data, and issue credit/debit notes.

▪ Maintain internal records.

▪ Oversee sales processes from order to delivery.

▪ Monitor shipments and customer performance, addressing supply chain issues.

▪ Coordinate with internal departments and suppliers for on-time deliveries.

▪ Handle customer inquiries, concerns, and complaints.

▪ Maintain strong customer relationships to promote loyalty.

Essential skills and knowledge

Requirements

▪ Bachelor's degree in a related field.

▪ 1-2 years of customer service experience (non-call center).

▪ Experience managing an ongoing list of customers/clients.

▪ Experience handling purchase orders/inventory.

▪ Fluent in English (written/spoken).

▪ Intermediate proficiency in Excel, Outlook, and Word.

▪ Strong communication skills.

▪ Team player in a collaborative environment.

▪ Experience or general interest in the food and beverage industry is highly preferred.