Job Description Summary

Job Description

Role Summary/Purpose:

To work as part of the Facilities and Maintenance team providing operational support for the day-to-day management of works.

This is achieved by answering calls and e-mails, raising these in an efficient way through the CMMS ( Maximo ) to progress as reactive tasks for the operational delivery teams.

Main Duties

• ,Raise tasks, log concise / useful information within the work management system and assign to a central planning function (Maximo)

• M anage the day to day running of the helpdesk work distribution, planning and contingency management

• Take a proactive approach to customer liaison and ensure concerns are dealt with or relayed to line management promptly

• U nderstand and complete all work-related documentation accurately and on time

• U nderstand and comply with policies and procedures

• M anage work orders in appropriate manner ensuring cell leaders are aware of all situations and escalations

• A ttend and fully participate in training and appraisal activities as required

• E nsure any escalations are expedited in a timely fashion

• U nderstand and complete all work-related documentation accurately and on time

• U nderstand and comply with policies and procedures

• C arry out work in a safe and diligent manner

• Rais e purchase orders and order materials as required

• U ndertake additional duties in line with capabilities as required

Core Functions

• Maintain PPM schedules, ensuring dates are met

• Assign planned and reactive works to dedicated engineers via our scheduling technology

• Book in preventative maintenance

• Build site knowledge and relationships with the wider site team

• Direct relationship with dedicated engineers and their working patterns

• Raising of quotes, and the end-to-end management of purchase orders

• Build relationships with our key supply chain, ensuring contracted PPMs and reactive support is delivered quickly

What we are looking for

• Excellent, demonstrable customer management experience and proactive approach

• Holds relevant qualifications / certificates (e.g. NVQ in Customer Service or Administration or equivalent or has relevant Customer Helpdesk experience

• Able to operate a Helpdesk system or equivalent IT skills.

• Able to remain calm when dealing with calls in a pressured environment

• Team Player with ability to work under own initiative when required.

• Excellent attention to detail and data management ability

• Strong numeracy and literacy skills, and strong commercial awareness

• Able to understand and act on both verbal and written instructions / procedures

• Excellent listening and questioning skills

• Sound knowledge / experience of office administration skills / tasks

• R ecent similar experience within a Facilities Management setting, working with a CMMS

Total Reward

At GE Aerospace we understand the importance of Total Reward. Our flexible benefits plan, called FlexChoice, gives you freedom, choice and flexibility in the way you receive your benefits, as well as giving you the opportunity to make savings where possible.

As a new joiner to GE Aerospace we are pleased to be able to offer you the following as default in your benefit fund, which you then can tailor to meet your individual needs;

• Non-contributory Pension
• Life Assurance
• Group income protection
• Private medical cover
• Holiday Hourly equivalent of 26 days, with flexible option to buy or sell

Security Clearance

Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained, you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security. Please see the link below for further details regarding the requirements for BPSS clearance: BPSS

Right to Work

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, under the applicable UK immigration rules as may be in place from time to time, it may be that candidates who do not currently have the right to work in the UK may not be appointed to a post if a suitably qualified, experienced and skilled candidate who does not require sponsorship is available to take up the post. For further information please visit the UK Visas and Immigration website.

Additional Information

Relocation Assistance Provided: No