Low Voltage Drives Shop Repair Technician

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This position reports to

Drives & Motors Service Operations Mgr

Your role and responsibilities

ABB's Drives Systems team of professionals deliver solutions and services ensuring our customers get the most out of their investment. The role consists of, but is not limited to: Service Delivery: • Repair and Maintenance: Diagnose and repair low voltage drives, ensuring they are restored to optimal working condition. • Cost Estimation: Provide accurate cost estimates for repairs, including parts and labor, and communicate these estimates to customers. • Customer Interaction: Communicate effectively with customers to explain repair needs, maintenance procedures, and cost estimates. • Documentation: Maintain detailed records of all repairs, maintenance activities, and cost estimates. • Compliance: Ensure all work is performed in accordance with industry standards, safety regulations, and company policies. • Responsible for own work, either as a member of a team or independently, and may provide work direction to technicians or associates on projects. • Preventative Maintenance: Occasionally perform routine preventative maintenance on low voltage drives at customer sites to prevent equipment failures and ensure longevity. • Is part of a P&L operation, balancing customer satisfaction and profitability. Work Environment: • Primarily based in a workshop setting with occasional travel to customer sites. • May involve working in various environments, including industrial and commercial settings. Customer approach • Contributes to customer satisfaction by executing the repair work according to customer order and expectation. Maintains a good relationship with customers, identifies new product opportunities, and makes recommendations for product improvements. • Identifies new sales opportunities and communicates them internally. Materials and supply: Coordinates, prepares and ensures that all materials, parts and equipment are available and of the appropriate quality for Service and repair activities. Documentation and reports: Prepare all documents and reports to be signed by the customer representative. Reports work done in a timely manner and follow up when needed. Trouble-shooting: Troubleshoots equipment failure and makes recommendations to avoid repeating the problem in the future. Operational excellence: Provides recommendations to management to improve operations and customer service. Health, safety and integrity: Apply safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents.

Qualifications for the role

• Education: Technical diploma/certification in electronics or a related Electro-Technical field preferred.
• Experience: Proven experience in repairing and maintaining low voltage drives or similar equipment.
• Certifications: Relevant certifications in low voltage systems or electronics.
• Experience: Previous experience in a customer-facing role or field service position.
• Strong customer focus and the ability to relate well to customer needs, strong interpersonal, leadership, and organizational skills.
• Technical communication skills in English including the ability to write reports and speak effectively before customers or employees.
• Skills: Strong diagnostic and troubleshooting skills, excellent communication abilities, and proficiency in using repair tools and equipment.
• Physical Requirements: Ability to lift and move equipment up to 35 lbs (15kg) , work in various environments, and occasional travel to local customer sites as needed.

Benefits

• Retirement plan
• Accident insurance
• Healthcare plan
• Wellbeing program

More about us

We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. For the ninth consecutive year, ABB Canada has been recognized as one of Canada's Best Employers by Forbes magazine. Consistently ranked as one of Canada's Top 100 Employers, Montreal's Best Employers, Canada's Best Employers for Young People, Canada's Greenest Employers and a long-time recipient of the Women in Governance Parity Certification, ABB's culture and commitment is to provide a caring workplace where everyone collaborates, feels valued, respected, included and supported. Also committed to ensuring that all policies and practices respect the Employment Equity Program, we aim for our workforce to be truly representative of the four designated groups; women, aboriginal people, members of visible minorities, and/or persons with disabilities. ABB will provide reasonable accommodation to the applicant with disabilities and encourage applicants to self-identify in the application process. ABB's Military Reservist Policy offers Canada's Reserve Force members the flexibility to undergo military training and activities while maintaining job security, seniority, pay, benefits, and privileges as ABB employees, including up to 15 paid working days per year for training, as well as extended leave for operations both in Canada and abroad, ensuring seamless career integration with our nation's defense forces.