We have a current opportunity for a Service Technician on a permanent basis. The position will be based in Ohio, Indiana, Michigan or Kentucky. For further information about this position please apply.
Duties and Respondsabilities: 

• Performs safe installation , service, preventative maintenance, and repair of CAS units at customer sites.
• Schedules visits and collaborates with customers and team members to ensure consistency of communication and ensure issues are addressed in a timely manner. Conducts routine face-to-face visits. Maintains high level of professionalism as a representative of the company, helping to instill customer confidence and a positive company image. Keeps customer information
• Analyzes work orders and plans travel schedule. Travels throughout assigned territory, normally by driving to customer sites.
• Arranges for appropriate service equipment, supplies, and system component parts to ensure availability to complete assignments and resolve customer issues in a timely manner.
• Investigates customer complaints, trouble shoots equipment failures, and resolves problems. Identifies solutions and suggests improvements when
• Documents service and installation actions through use of Salesforce and creates follow up tasks.
• Special projects and other tasks as assigned by management

Education and/or experience:

• High School Diploma or equivalent - Vocational/trade school preferred
• A valid driver's license with "clean" driving record
• 3 years' experience preferably with building systems including electrical, mechanical, air flow, HVAC, air pollution control, facilities
• Electrical experience with low voltage/electronics
• Installation and or rigging experience also desired
• Experience with installation processes
• Ability to be certified to work off-the-ground, including on ladders, scissor and boom lifts
• Effective communication skills with ability to articulate information (verbally and in writing) to customers and team members
• Ability to work in a fast-paced environment with a proactive spirit and possessing strong business ethics
• Strong organizational and time management skills having ability to work independently or as part of a team.
• Basic computer proficiency, including MS Experience with CRM software a plus
• Ability and available to do extensive travel within territory, including overnight and possibly weekend work when required. (Approximately 75-80% travel.

Our role in supporting diversity and inclusion
As an international workforce business, we are committed to sourcing personnel that reflects the diversity and values of our client base but also that of Orion Group. We welcome the wide range of experiences and viewpoints that potential workers bring to our business and our clients, including those based on nationality, gender, culture, educational and professional backgrounds, race, ethnicity, sexual orientation, gender identity and expression, disability, and age differences, job classification and religion. In our inclusive workplace, regardless of your employment status as staff or contract, everyone is assured the right of equitable, fair and respectful treatment.